EFFECTIVE DATE: September 29th, 2023
STEAMROOMS LLC, hereinafter referred to as "SteamRooms.com" or "we," is the operator of the website located at www.steamrooms.com (the "Website"). These Terms and Conditions ("Terms" or "Agreement") govern your use of the Website and your purchase of any products from SteamRooms.com (the "Products").
The use of the Website and the purchase of Products are subject to your acceptance of these Terms and Conditions. By agreeing to these Terms, you also agree to the SteamRooms.com Privacy Policy and Refund Policy, both of which are expressly incorporated by reference herein.
PLEASE NOTE: This Agreement contains an arbitration agreement and a class action waiver, which means you waive your right to a court hearing or jury trial or to participate in a class action. Arbitration is mandatory and the exclusive remedy for any disputes, unless specified otherwise in this Agreement or if you opt-out. You must review this document in its entirety before accessing, using, or buying any Product through the Website.
Governing Law
These Terms and any actions related thereto will be governed and interpreted by and under the laws of the State of Delaware, consistent with the Federal Arbitration Act, without giving effect to any principles that provide for the application of the law of another jurisdiction. The United Nations Convention on Contracts for the International Sale of Goods does not apply to these Terms.
Shipping Information
-
Delivery Times: In principle, delivery is made within three weeks from the date when the Customer receives confirmation of their order. Delivery dates and times are only binding if expressly confirmed by SteamRooms.com.
-
International Shipments: International shipments may be subject to import taxes at customs, and it is the customer's responsibility to cover such charges.
Return Policy
-
Sale Purchases: Items purchased at discounted prices during any type of Sale period, such as Black Friday or Boxing Day, are only eligible for size exchanges and not for change of mind returns.
-
Change of Mind Returns: All items purchased for full price, which are unused and undamaged, can be returned within 14 days of receiving the initial order, subject to our re-stocking fee.
-
Late Returns: If you ship your intended return after the 14-day return period, the item(s) will be sent back to you, and no refund will be issued.
-
Restocking Fee: All refunded items are subject to a 20% restocking fee, deducted from the original purchase amount. This fee covers the initial shipping cost, payment processing fees, and warehouse staffing for processing returns.
-
Return Costs: All return costs are to be incurred by the customer; SteamRooms.com currently does not offer a prepaid return option.
-
Return Process: Returns must be coordinated with our customer service team. Please do not return any items before liaising with our support; otherwise, they will not be processed. SteamRooms.com reserves the right to request photos of any products before accepting a return and shipping it to our warehouse.
-
Used Products: We do not accept returns of used products, which include products with signs of wear and tear, such as dirty soles, creased/wrinkled leather, or any other wear and tear. Items must also be returned in their original undamaged packaging.
Exchange Policy
Customers have 30 days from the date of delivery to exchange their order for a different size or color, provided the product is in unused condition. If the exchange is shipped after this period, it will be sent back to the sender, and no refund will be given.
Any visible signs of wear or returns without initial packaging will result in the refusal of an exchange.
Cancellation Policy
Customers may request a cancellation of their order prior to shipment, provided they contact our support inbox (support@steamrooms.com). While we make every effort to accommodate cancellation requests, we cannot guarantee that an order can be canceled once it has been processed. If an order is processed before cancellation and the customer is not satisfied with the purchase, our return policy must be followed.
User Obligations
By downloading, accessing, or using the Website, you represent that you are at least eighteen (18) years old or the legal age of majority, whichever is greater. You also agree to abide by all applicable local, state, and national laws and regulations regarding your use of the Website. Furthermore, you agree to provide accurate and complete information when submitting information to SteamRooms.com. You shall only use the Website for lawful purposes and not for any commercial, political, obscene, illegal, or inappropriate purposes. SteamRooms.com reserves the right to terminate your access to the Website for any reason.
If you register for an account on the Website, you may be required to designate an email address and password. Additional requirements may be designated by SteamRooms.com from time to time. You are responsible for the use of your password and related account access. Please immediately notify SteamRooms.com if you suspect or become aware of any loss, theft, or unauthorized use of your password.
Purchases through the Website
All purchases made through the Website are subject to our acceptance. We may refuse to accept or cancel any transaction at our sole discretion, without liability to you or any third party. The Website does not permit orders from dealers, wholesalers, or other customers intending to resell items offered on the Website. By ordering Products through the Website, you agree to provide true, accurate, current, and complete information. SteamRooms.com reserves the right to discontinue or change specifications and prices on Products offered on and outside the site without prior notice.
Website Ownership and Content
The Website contains materials, including text, images, designs, photographs, videos, audio clips, graphics, and trademarks, that belong to SteamRooms.com, its licensors, and third parties ("Content"). The Website and the Content are protected by intellectual property rights and laws. You are granted a limited, non-exclusive, non-transferrable, non-assignable, revocable license to access and use the Content on the Website for your personal, non-commercial use only. SteamRooms.com may suspend or terminate the Website, its Content, or the Products without notice.
User-Generated Content
By submitting or posting any materials or content on the Site ("User-Generated Content"), you grant SteamRooms.com a perpetual, irrevocable, royalty-free, worldwide, sub-licensable, and transferable license to use such materials. You represent that your User-Generated Content does not violate any laws or third-party rights.
Limitation of Liability; Disclaimer of Warranties
The Website, its Content, Products, and other information are provided "as is" and "as available," without warranty of any kind. SteamRooms.com does not warrant the accuracy or reliability of the information or the uninterrupted or error-free operation of the Website. SteamRooms.com and its officers, directors, employees, and agents are not liable for any indirect, special, incidental, exemplary, consequential, or punitive damages, under any cause of action, for any claims, fees, expenses, costs, or losses arising from or related to this Agreement, the Privacy Policy, the Return Policy, the Shipping Policy, the Products, or your use of the Website or any Products.
Dispute Resolution by Binding Arbitration and Class Action Waiver
Disputes shall be submitted to confidential arbitration, governed by the laws of the State of Delaware, USA. You and SteamRooms.com may informally resolve disputes before arbitration. If not resolved informally, disputes shall be submitted to arbitration before the American Arbitration Association ("AAA"). Certain disputes shall not be subject to arbitration and may be adjudicated only in state and federal courts of Delaware. You agree not to bring or join claims in any representative or class-wide capacity.
Links to Third-Party Websites
The Website may include links to third-party websites, but SteamRooms.com does not endorse these websites or their content. SteamRooms.com disclaims responsibility for the content, accuracy, and quality of products or services on third-party websites.
Privacy
By using the Website, you acknowledge and agree to the collection, use, and dissemination of personally identifiable information as described in SteamRooms.com's Privacy Policy.
Electronic Signatures and Agreements
By clicking on designated links or buttons on the Website, you submit a legally binding electronic signature and enter into a legally binding contract. You agree to the use of electronic signatures, contracts, orders, and other records and electronic delivery of notices, policies, and records of transactions initiated or completed through the Website or Products offered by SteamRooms.com.
Currency
Products on this website are sold in United States Dollars (USD). SteamRooms.com is not responsible for additional foreign currency charges incurred by the customer, including currency conversion fees or exchange rates charged by financial institutions.
Miscellaneous
This Agreement constitutes the entire agreement between you and SteamRooms.com, supersedes prior versions, and is severable. If any provision is found invalid, the remaining provisions remain in effect. This Agreement is owned and operated by STEAMROOMS LLC, registered in Delaware.